All returns, deemed defective or otherwise MUST be in it's ORIGINAL product packaging, NO Exceptions!
1. Claiming credit for Defective Items A. Within 7-days from the date of invoice/purchase or the date delivery, Designer House must be notified On product(s) found be defective to obtain an RA-number via (1) Send an image of the defected area/part - to designerhouse.biz@gmail.com or send images via text to 404-4933249
(2) The following MUST accompany your defected image(s) - Invoice or receipt number or date of invoice - Company Name - Item number associated with defected item. specific quantity and color
B. Designer House Resolution: - Issue a Destroy-code and process In-system credit or - Issue an RA-Number to return defective piece(s) via USPS if small qty/size whereas Designer House will assume returning postage and issue in-system credit upon receiving the return or - Designer House will ship replacement pieces, issue RA-number for returning flawed pieces on CallTag issued by Designer House to process the returning defective pieces for proper credit.
NOTE: RA-number expires/cancels after 15-days from issuance
Note: In-store CREDIT only - NO REFUNDS on defected claims
2. Received Incorrect Item A. Within 7-days from the date of invoice/purchase, Designer House must be notified for receipt of incorrect item to obtain an RA-number B. Incorrect item must be returned within 15-days from issuance of the RA-number C. Designer House will Ship-correct item, process as in-system credit or REFUND the return(Buyer's Choice)
3. Wish to Return - Change of Mind
ALL Sales are Final! .... No exchanges or Returns! are wholesale suppliers' general rule, however we are willing give consideration on a case by cases - If Designer House grant the return/exchange, Restocking charge of 20% will apply and 50% on any soldout items being considered for return. Acceptable conditions for required of products being considered for return: For products in-tact in their ORIGINAL un-tampered packaging,
4. Any Return of item(s) NOT Included/Listed/Authorized on itemized Defective claim is/are considered Trash or subject to accumulating storage/handling fees
5. Return from Rejected Shipments We will assess 20% Restocking-fee plus the ship charge for to-N-fro for all rejected shipments |